Quality Problems in Service Businesses Case Study

Quality Problems in Service Businesses - Case Study Example Also, Canadian consumers are fully aware that their country is developing (Button & Stough, 2000). The hub of Canada’s economy lays mainly in raw materials export. This is a major contributing factor to the travel industry, since because of this factor alone, Canada has a vast transportation system which comprises of more than 1,400,000 kilometers (870,000Â  mi) of roads, 10 major international airports spread across the major cities , 300 smaller airports in towns, 72,093Â  km (44,797Â  mi) of fully functioning railway track, and more than 300 commercial ports and harbors surrounding its vast ocean line, enabling travelers to access destinations in the Pacific, Atlantic and Arctic oceans. Approximately, 4.2% of Canadas GDP comes from the transport sector, while oil and gas contribute about 3.7% of the GDP. Travelers are also comfortable because Transport Canada oversees and regulates aspects of transport in Canada, while TICO makes sure that they reach their travel destinations well and assured of security. All these facts and statistics clearly indicate that Canada is fully capable of offering exceptional high quality service in the travel industry, since they have all what they need. This is what the Canadian consumers see as pure potential for quality service delivery in the travel industry (Grewe et al., 2001). If a discrepancy exists between the quality expected of consumers and the service provided by air carriers, this discrepancy can best be resolved without adversely affecting the Canadian economy, by letting the necessary bodies mandated by the authorities to handle the problem, like TICO. Having a customer service call in number and email on plain sight from the customers can really help. This will hasten the client response, since there will be personnel readily available to answer the customers call, review their complaint, and respond accordingly with immediate effect. There will be security personnel on ground,